Matco Components may cancel orders which have been accepted by giving notice of such cancellation to Customer by telephone, email or facsimile within 60 days of receipt of such order. Customer may, without charge, cancel an order for standard Products provided the order is scheduled for shipment by Matco Components more than 60 days after Matco Components receives written notice of cancellation from Customer. Customer may only cancel an order for standard Products scheduled for shipment by Matco Components within 60 days after Matco Components receives written notice of cancellation if accepted by Matco Components in its sole discretion, which acceptance may be subject to Customer accepting a cancellation fee determined by Matco Components. Customer may only reschedule an order if accepted by Matco Components in its sole discretion. Orders may not be cancelled or rescheduled after delivery by Matco Components to the carrier. Customer may not cancel orders for non-standard Products. Non-standard products include, without limitation, products which are special orders, products which do not appear in the catalog, products not customarily in stock, value-added products, products to be assembled from kit form, opened software, and products identified as otherwise non-cancelable and non-returnable ("NCNR").
Customer is deemed to have accepted the Products unless written notice of rejection is received by Matco Components within three days after delivery.
The following provisions apply to the return of Products to Matco Compoents (except where Section 9 of the terms and conditions applies):
a. Matco Components will advise Customer at the time of order placement whether any Product ordered is NCNR. NCNR Products may not be returned. Returns are limited to the previous year's volume of purchases of any given Product.
b. Matco Components will accept Product returns only within 30 days of the date of delivery to Customer.
c. Authorization must be obtained from Matco Components prior to returning any Product by submitting a return material authorization (RMA) request to the Customer Returns desk. Please allow 24 hours for each request to be processed.
d. If approved, Matco Components will issue Customer an RMA number. No return of Product will be accepted without a clearly visible RMA number marked on each carton.
e. Return freight charges must be prepaid by Customer.
f. Returned Product must be in original shipping cartons with all packaging materials included.
g. Product must be in re-sellable condition. Customer will be advised of disposition or credit (whichever applies) after inspection of Product.
h. Product returned due to Customer error will be subject to a 15% restocking fee.
i. Matco Components will not be responsible for returned Product lost in transit.